Work Order Terms

Payment Terms

You agree to pay for each completed item of work (each, a “Repair”) upon completion. However, if the Repairs are performed in anticipation of a real estate sale, payment may be delayed for up to 90 days or until closing, whichever comes first. Payments at closing must be made through escrow. Any amount not paid when due will be subject to finance charges equal to 1.5% percent of the unpaid balance per month or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses, including without limitation, reasonable attorneys’ fees, incurred by PunchList USA, Inc. (“Punchlist”) to collect any amount not paid when due. If payment is not paid when due, you consent to the filing of a lien.

100% Satisfaction Guarantee

If you are not completely satisfied with a Repair, PunchList will, at no additional cost to you, perform the Repair again. Warranty claims must be made within 12 months from the date the original Repair was made by sending an email to the email address above. The warranty is limited to the Repairs identified above and does not cover items and materials outside the scope of the original Repair. PunchList may reject a warranty claim if, subsequent to the original Repair there was a failure to perform maintenance as recommended or instructed, or if an item was damaged due to pests, mold, mildew, rot, fungus, pets, neglect, misuse, abuse, accidents, vandalism, fire, freeze, flood or other acts of God, design flaws, manufacturers’ defects, structural defects, power failure, shortage, surge or overload. This warranty is secondary to all insurance coverage and any manufacturer’s warranty and PunchList may require that you initiate the manufacturer’s warranty process. PunchList is not responsible for consequential or secondary damage (including consequential damages due to repair efforts of a separate item) nor loss of income, utility bills, living expenses, or hotel stays, nor for failure to provide timely service. This warranty is the sole remedy for unsatisfactory Repairs.